RETAS are a 100% Digital partner – and offer a range of support with devices and skills
Essential digital skills courses
RETAS offers an essential digital skills course that contains advice and guidance on common barriers which refugees, people seeking asylum, and migrants are often likely to face when going online, such as:
- The confidence to interact with and use a digital device.
- Managing files and folders to store documents and improve organisation.
- Using the internet safely to avoid scamsand understand how to protect your data.
- Using email to contact support services, schools and colleges, and friends and family.
“Before completing the course, I had no digital skills, and needed help to understand how to use a computer, including how to use a keyboard. Now I can create documents and use shortcuts. I would now like to explore working in IT in the future.” Service user, RETAS
One-to-one digital skills support
Alongside courses, RETAS offer one-to-one sessions, technical and non-technical, for specific queries after they speak to service users and identify their particular challenges, needs, and aspirations. Approximately 40 personalised tutorial sessions to support learners were recently delivered over a 12-week period. Learning outcomes from the one-to-one sessions ranged from registering on shopping websites, formatting CVs, and finding information about employment opportunities. Service users also used these sessions to make informed decisions when purchasing digital devices that were right for them.
“I previously relied on my daughter to support me with writing emails and communicating with my other children, but now I am able to do that myself.” Service user, RETAS
For some low confidence learners, who would not have felt able to attend a groups session, the one-to-one sessions have been an opportunity to develop their digital skills in a less intimidating setting. This has resulting in them using their devices or the IT suite more regularly to address challenges or become more independent when dealing with issues. For more confident learners the one-to-one sessions have offered insight into job prospects in the tech sector.
“It has furthered people’s confidence as they practiced their skills in a more relaxed environment where learning was more personable. The sessions helped learners to better understand topics and ask questions.” Digital Skills Tutor, RETAS
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