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Migrant Help: new service overview and timeline

Migrant Help will be soon be providing a new telephone service which combines their existing Asylum Helpline with telephone support (repairs etc) for people seeking asylum who are accommodated by the Home Office. They’ve published details of these new arrangements below, and have also included and implementation timeline

Our new service combines the strength of our existing comprehensive, Advice, Guidance and Eligibility service with a new Issue Reporting service, a digital service delivery platform and an intelligent, two-tier single point of contact, centre. We have enhanced the Move On and Outreach support delivered through new strategic partnerships across England and the Devolved Administrations.

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