The Home Office have issued an update (full text below)
In summary, their two key points are
- The Migrant Help telephone is now compliant – with calls being answered within a minute
- If you’ve been sidestepping the Helpline and going to Mears directly to sort out repairs, please stop.
Any difficulties, please remember Mary from Asylum Matters is collecting examples, case studies so please don’t forget to send these through
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